Last updated: 29 September 2026
This policy describes the current static website. Orders and messages entered through the forms are local demonstrations; a real purchase must be arranged directly with the business.
01. Purpose and application
NIHARIKA SILK FACTORY understands that questions can arise after receiving a textile. This Return & Refund Policy explains how to raise a concern, what information may assist a review and how an agreed remedy would be communicated for a real purchase.
The static website does not collect payment, transmit orders or arrange shipments. A demonstration order therefore has no payment to refund and no shipment to return. For a real purchase arranged separately, confirm the applicable conditions before the order is accepted.
02. Discussing eligibility
Return eligibility depends on the product, the reason for the request, the actual order agreement and any applicable rights. Please contact the team before sending an item back so that the circumstances, proposed next steps and correct return details can be established.
This website does not introduce an unconfirmed seven-day, fourteen-day or other universal return period. Do not rely on a return window that has not been agreed. Raise a concern promptly after discovering it, and retain the correspondence about the accepted purchase.
03. Damaged, faulty or incorrect products
If the delivered item appears damaged, faulty or materially different from the separately agreed order, explain the issue and provide the purchase details. Where practical, clear photographs of the product, affected area and packaging can help the team understand what happened.
A request should be considered in light of the actual product and order information. Do not attempt a repair, alteration or cleaning that could change the reported issue before discussing it. Any proposed remedy should take account of applicable rights rather than relying only on a general change-of-mind policy.
04. Colour, weave and image differences
Our catalogue imagery is AI-generated and intended to represent the named product and colour. It does not verify exact stock appearance. Before a real purchase, obtain confirmation of the item’s material, shade, motifs, measurements and other details that are important to you.
Screen appearance and natural textile characteristics can vary. However, describing an image as representative does not automatically resolve a complaint where the actual product differs from what was expressly agreed. Such concerns should be reviewed against the real purchase correspondence.
05. Product condition during a request
Unless the reported issue requires otherwise, keep the product unused, unwashed and unaltered while a return request is being discussed. Retain original tags, labels, accessories and packaging where available, and store the textile carefully to avoid additional damage or staining.
These steps help preserve the item for inspection. They are not intended to override rights relating to a faulty, damaged or misdescribed product. Explain any missing packaging or unavoidable change honestly when contacting the team.
06. Cut fabrics and customised items
A fabric cut to a requested length, a customised piece or an altered garment may be unsuitable for a change-of-mind return. Before a real order is accepted, confirm whether the item will be specially cut or prepared and what conditions apply to that work.
Any restriction should be explained before purchase. A product being cut or customised should not be treated as automatically removing rights that may apply when it is faulty or does not match the agreed description.
07. How to make a request
Email the team with your name, the actual accepted order details, the product concerned, the date the problem was noticed and a clear description of the issue. State whether you are asking for guidance, a return review, a replacement or a refund so the request can be understood.
Include relevant photographs or correspondence when they help explain the concern. A local demonstration reference alone does not identify a real order received by the business. Do not send passwords, card details, identity documents or unrelated personal information.
08. Return approval and shipping instructions
Wait for clear instructions before returning a parcel. Confirm the return address, which items should be included, how the item should be packed and whether any identification needs to accompany it. The business address shown on the website should not be assumed to be an approved return destination without confirmation.
Responsibility for return delivery costs should be discussed in the context of the issue and applicable rights. Do not assume either free returns or a mandatory customer-paid return for every situation. Retain any dispatch proof provided by the service you use.
09. Review after receipt
An approved return may need to be inspected to verify the reported issue, the returned items and their condition. The team should communicate the result and proposed next step through the correspondence used for the real purchase.
This website does not provide an automated return authorisation system, a live inspection status or a guaranteed review deadline. Ask for an expected update when the return is arranged, and contact the team if clarification is needed.
10. Replacement or refund arrangements
If a replacement or refund is agreed, the team will explain the relevant arrangements, any availability considerations and the expected timing. A replacement should not be assumed to be available in every colour or size until it is confirmed.
Refund treatment for the product price and any delivery charges depends on the issue, the accepted arrangements and applicable obligations. No refund is executed through this website. A demonstration confirmation cannot release money or reverse an external payment.
11. Refunds for Cash on Delivery purchases
For an approved refund of a real Cash on Delivery purchase, an appropriate refund method must be agreed directly with you. The information needed will depend on that agreed method and should be exchanged only through a verified business communication channel.
Never share an OTP, card PIN, password or remote access to your device to receive a refund. The website’s enquiry and order forms do not collect banking details. Confirm any unexpected payment request with the business before acting.
12. Questions, unresolved concerns and updates
If you need clarification about a decision or the next step, reply with the relevant purchase correspondence and explain the point that remains unresolved. The team can review the specific circumstances; this website does not require you to waive rights that cannot lawfully be excluded.
For assistance, email contact.niharikasilk@gmail.com or consult the Contact Us page. This policy may be updated as actual business arrangements are confirmed. Review the current version before arranging a purchase and retain any separately agreed conditions.
Need clarification?
We encourage you to ask about any detail before arranging a purchase. contact.niharikasilk@gmail.com
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